Terms & Conditions.


Terms & Conditions

  1. Description and material specification. The quantity and description of the products shall be as set out in our quotation or Order Confirmation.
  2. Products may vary slightly from their picture. Any samples, drawings, images, descriptive manner, or advertising produced by us and any descriptions or illustrations contained in our catalogues, websites (including the Website) or brochures are produced for the sole purpose of giving an approximate idea of the products described in them. They shall not form part of the contract or have any contractual force. The images of the products are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours will accurately reflect the colours of the product. Your product may vary slightly from those images.
  3. No claim will be accepted if the product has been installed. Please make sure all boards are inspected before installation.
  4. Product packaging may vary. The packaging of the products may vary from that shown on images.
  5. Making sure your measurements are accurate. If we are making the product to measurement you have given us, you are responsible for ensuring that these measurements are correct. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated in our catalogues, websites (including the Website) or brochures or elsewhere are approximately.
  6. Products may vary. Due to the nature of wooden flooring products, we cannot guarantee:
    • The moisture content of the wooden flooring products which may vary from batch to batch;
    • The profiles of tongue and groove & click which may vary from batch to batch;
    • The colour and consistency of wooden flooring products, which may vary from any sample and change as a result of the passage of time.
  7. Supplying alternative products. We are entitled to supply an alternative product to match as closely as possible to the products that you may have ordered. We will provide you with reasonable notice as soon as this becomes apparent and you will have the option to accept the alternate product or cancel your order.
  8. Who is responsible for installing the product? You and/or your installer shall be responsible for determining whether the products are fit for purpose where they are to be used for a particular or special purpose and whether they are suitable for the intended installation and location you agree, acknowledge and accept that we are a supplier of products only and nothing is to be taken as a warranty, representation or otherwise that we have provided any design advice or installation instruction upon which you are entitled to place any reliance. We are not responsible for installing the products. We shall have no liability for any damage to the products or any other property, person or otherwise caused during the installation of the products. Any guidelines or instructions that we may provide in relation to installation are to act as a manufacturer’s guide only, are not installation location or product specific and shall not be relied upon for proper installation of the products, which should be carried out by an appropriately skilled professional.
  9. Training courses on how to install the products. We do provide training courses on installing the products and these courses can be attended by anyone. Attendance on the course is subject to you having bought the products from us in the past and you have some knowledge of installation. The course is designed towards the more experience sub-contractors. The training course include a half day course providing guidance to the installers on how to best install the products. The training course only covers installation and maintenance to the product. Please contact us for further information.
  10. Your responsibility to maintain the products. You shall be responsible for ensuring that the products are fully and properly maintained, including but limited to:
    • by ensuring that the products are stored and maintained in accordance with any manufacturer’s guidance or instructions and good practice (including, but not limited to, being kept at the appropriate humidity level);
    • by ensuring that wooden flooring products are adequately protected against damage
    • (including, but not limited to scratches, dents and scuff marks) including but not limited to by sanding, sealing and using cloth furniture protectors in accordance with manufacturer’s guidance or instructions or good practice.
  1. When ordering make sure that you have added enough waste. If a second batch of timber is ordered for the same installation there may be colour variations due to time and oil/stain batches.

Payment Terms

  1. Material to be paid in full on acceptance.
  2. FULL payment required upfront for supply only jobs.
  3. This quote is valid for 10 days from date of quote.
  4. All quotes issued based on plans and drawings will be subject to a final measurement on completion. Any variations will be for the clients account.
  5. When making payment please use quote number as reference.

Please Note:

We offer a 5-year guarantee on workmanship and 10 years on flooring.
All timber is species of an organic product and may have colour variations. This may also lead to colour variations on applied oils.

Any refund will be subject to a 10% handling fee.

Guarantee Certificate

Conditions for Guarantee

Labeco is only responsible for manufacturing faults. This guarantee is valid for 10 years from the moment of purchase. The invoice is proof of purchase date. The appearance of colour changes, the occurrence of openings and/or open seams, surface variations and malformations, for example from ageing of the floor, climatic changes or use, are not covered by this guarantee. The Labeco floor must be correctly installed according to the Labeco installation instructions. The guarantee covers normal use of the floor but is null and void if the floor is installed in damp or humid spaces. Floor components that show visible abnormalities should not be installed. These floor components can be exchanged for free at your local Labeco dealer. Floor components that are installed despite visible defects do not fall under the guarantee. Multilayer parquet is liable to normal wear and tear not covered by this guarantee. Only abnormal wear is covered by the guarantee. Exclusions: scratches, dents from heavy objects, damp damage as a result of unsuitable use, maintenance or accidents. If you believe there is a defect that falls under this guarantee, you must inform your dealer within 15 days of the discovery of the defect. Send a copy of your purchase invoice with your letter. The guarantee given is only valid for the floor components supplied. This means that the manufacture cannot be held liable for labour costs, man-hours, the cost of additional materials or other loss incurred. Should a dispute arise about the Labeco guarantee, each party can appoint an independent expert to offer binding advice concerning the floor components supplied. If this clause has to be invoked, the cost price of such expertise shall be agreed in writing and in advance between the parties involved. Any causes of damage and/or damage-causing components must be kept and made available to Labeco if required. The guarantee period will not be changed once a complaint has been recognised and resolved. If the guarantee is applicable, Labeco will resupply the defective floor components or offer compensation. If the product in question is no longer available, Labeco guarantees that it will be replaced by an alternative product of the same quality. The guarantee is automatically nullified if the floor components are renovated or repaired after installation. In the case of a guarantee claim, the total guarantee period is not extended. Neither does the guarantee period recommence for the replacement or repaired part of the products. Labeco must in any case be given the opportunity to repair the arising damage itself in a manner of its choosing or have it done by a third party. In the event of a complaint, the beneficiary shall prove that at the moment of initial use of the product, the assembly and installation was carried out according to professional standards and was accepted by him without reservation. At the request of Labeco, all documents concerning the initial use (such as order confirmations, invoices, installation plans, etc.) will be submitted to Labeco. Belgian law is applicable, with the exception of the Vienna Convention of International Sale of Goods. The commercial court of Ghent will be the only competent legal body insofar as the beneficiary is a retailer or a legal person.

The guarantee is not valid in the following cases:

The floor is not installed according to the Labeco installation instructions. The defects were visible before the floor was installed. The problems are the result of humidity or water damage or other causes resulting from force majeure. The defects and/or faults are the result of incorrect usage or careless handling and use for another purpose than intended, as well as ignoring maintenance instructions or warnings. Optical faults resulting from the malformation of the panels by altered climatic conditions, in case of colour changes due to the effect of sunlight and the consequences of normal ageing and/or wear and tear of the top layer. Stains or mechanical damage on the surface (dents, scratches, etc.) arising from careless treatment during transport, storage, and in case of damage as a result of stiletto heels, furniture, stones, sand, pets, etc.